KSG Care · System Health & Support Plans
Cameras fail quietly. We catch it before you need the footage.
A dead hard drive or an offline camera usually goes unnoticed until the day something happens. KSG Care watches your system's health and fixes problems, often before you'd ever know.
First 3 months free with every KSG installation
Connect
At handover, we link your recorder and cameras to our health dashboard.
Alert
We're notified if a camera goes offline, a drive fails, or recording stops.
Fix
We fix it remotely when we can, or book a visit and let you know.
Relax
Your system keeps recording, so the footage is there when you need it.
Choose Your Plan
Simple Plans. Launch Pricing.
Pick a plan for your home or business. Pay monthly, or pay yearly and get 2 months free.
| Basic | Standard | Premium | |
|---|---|---|---|
| Home | $10/moor $100/yr | $15/moor $150/yr | Business only |
| Business | $25/moor $250/yr | $40/moor $400/yr | $75/moor $750/yr |
| Health alerts: offline camera, drive failure, recording stopped | ✓ | ✓ | ✓ |
| Remote firmware and security updates | ✓ | ✓ | ✓ |
| Help by email, phone or text | ✓ | ✓ | ✓ |
| Quarterly remote check: recording, retention, timestamps | — | ✓ | ✓ |
| Help exporting footage for police or insurance | — | ✓ | ✓ |
| 15% off on-site labour | — | ✓ | ✓ |
| Yearly on-site visit: clean lenses, check aim, test drives | — | — | ✓ |
| Next-business-day response and a loaner camera | — | — | ✓ |
Launch pricing, locked in for as long as you stay on your plan. Prices are in Canadian dollars, plus GST.
Your Privacy, Your System
We monitor device health, not your video. We only access footage if you ask us to.
You own your system and keep full app access. Cancel anytime by email or text.
Not Included
24/7, central-station or alarm monitoring. Your system is self-monitored, and KSG does not contact police or emergency services.
Hardware outside warranty and new cameras are quoted separately.
Thanks! Your KSG Care sign-up has been received. We'll email you within one business day to confirm your plan and send a secure Square link to set up billing.
Sign Up Online
Enroll in KSG Care
Fill in the form below. We'll confirm your plan, set up your system on our health dashboard, and email you a secure Square link to save a card. No charge until your free period ends.
KSG Care is provided under the KSG Surveillance Systems Inc. Terms & Conditions and Service Agreement. Questions? Call or text 604-401-9811.